Regulator / court
CGSO — current contact details
cgso.org.za
Sources
- primary url https://www.cgso.org.za/
- wayback url https://web.archive.org/web/*/https://www.cgso.org.za/
Used on the site
- src/data/content.ts — ESCALATION[2] (CGSO tier) See on homepage →
- src/components/LawSection.astro — Bodies card See on homepage →
Official name
Consumer Goods and Services Ombud NPC (CGSO)
Contact channels (as published on cgso.org.za on 2026-04-24)
| Channel | Value |
|---|---|
| Website | cgso.org.za |
| Consumer Complaints Call Centre | 0860 000 272 |
| Reception | 011 781 2607 |
+27 (0) 81 335 3005 (also listed: 061 510 5038) | |
| General email | info@cgso.org.za |
| Physical address | 292 Surrey Avenue, Ferndale, Randburg |
Process standards (CGSO published SLAs)
- Supplier response window: 15 business days from complaint referral
- CGSO target resolution: 60 business days from complaint
- Filing cost to consumer: none
Nature of scheme
The CGSO describes itself as “the consumer goods and services industry’s compulsory Ombud scheme, set up in line with the Consumer Protection Act.” Participation is mandatory for suppliers in the sector under the Consumer Goods and Services Industry Code of Conduct, gazetted by the Minister of Trade and Industry in March 2015 under CPA s 82. The compulsory-participation nature was upheld in CGSO NPC v Voltex (Pty) Ltd [2021] ZAGPPHC 309 — see ../cases/CGSO-Voltex-ZAGPPHC-309-2021.md.
Changes from previous audits
- The site previously used
complaints@cgso.org.zain the ESCALATION tier. CGSO’s own homepage listsinfo@cgso.org.zaas the published email. Updated on 2026-04-24.